Application Support

Location: Bangkok Province, Thailand
Job Type: Permanent
Salary THB50000.00 - THB100000.00 per month
Specialization: Application Specialist
Sub Specialization:
Contact: Kwanruthai Changsalak
Reference: JO-2002-434930

Job description

· Issue determination, workaround resolution, root cause analysis, major incident management

· Manage developers for a high level of service and adhering to SLAs for response and resolution times

· Validate and verify deployment and application fixes

· Maintain application and solution knowledge / documentation with quality and accuracy

· Manage business user requirement

· Develop requirement definition from both business and technical perspective

· Analyse and assess solution definition

· Create productive relationships with key stakeholders

· Managing cases, requests and enhancements using issue tracking tools e.g. Jira


· Experience in application and software development and testing (SDLC)

· 1 - 3 years experienced in Application support role

· Basic experience in SQL

· Documentation Skill (PowerPoint, Excel, Visio)

· Logical Thinking

· English (business level), Thai (Native level)

· Sometimes, after 17:00, weekend work is required

· Good in communication, negotiation, presentation skill

The successful candidate will be provided a promising career opportunity and attractive compensation package. To submit your application, in strict confidence, please send your full resume in Word format by click "Apply Now"

For a confidential discussion please call 02-106-8600 and ask to speak to the Technology Team.
Your application will be treated with strict confidential.