Pre Sales Support
- Provide product training and sales kit materials (PPT, Video, White paper, etc) to ASEAN distributors.
- Support ASEAN distributors to understand customer needs, environment, workflow and limitation, and propose optimal products, configuration and solution to meet the customer needs.
- Support ASEAN distributors to give presentation and demonstration of products to potential customers and explain about product feature, benefit and unique selling point compared with competitors.
- Find and propose other IT products and application to support Konica Minolta Healthcare IT products to fullfill the customer needs and requirments
- Support ASEAN distributors for project management of system implementation at customer site.
- Support ASEAN distributors to define the optimal workflow and configuration based on customer needs and prepare all necessary components for installation.
- Support ASEAN distributors to connect and integrate Konica Minolta Healthcare IT products with other vendor's IT system and modalities at customer site.
- Support ASEAN distributors for data migration from existing PACS to Konica Minolta Exa PACS.
Post Sales Support
- Provide technical and application training to ASEAN distributors
- Receive the call from ASEAN distributors and support them to solve the problems for technical and application issues. If problem cannot be solved, escalate the issue to HQ in USA to get support
- Recommends product or service enhancement to improve customer satisfaction and sales potential.