Customer Relation Executive

Responsibilities

• Responsible for customer relationships after the sale process is complete.
• Develop customer relations strategy, improve tenant's database to ensure customers are satisfied with company product and service.
• Build and maintain long-term relationships with tenants to ensure customer satisfaction and engagement.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Monitor lease to ensure all leased are renewed prior to lease expiration
• Negotiate renewal rental rate and close deal.
• Act as point of contact for complaints and escalate issues as appropriate
• Follow up any issues and keep tenants report of any progress to make sure all tenant problems have been resolved.
• Assist tenants for building handover and takeover.
• Work with marketing and engineering team to translate customer needs into technical design for product and service improvement.
• Operate OTA Techno Park and ensure tenants in OTA are well looked after and satisfied with products and services within the approved budget.
  
  
  Qualifications
• Bachelor's degree or Higher in MBA, Marketing, Business Administration or other related fields. (GPA > 3.00)
• Excellent communication in English (TOEIC 700)
• Good communication in Japanese (N2)
• At least 3 years working experiences in customer services or related fields.
• Pleasant personality and interpersonal skills, service minded and outgoing.
• Excellent presentation skill,
• Possess Leadership skill and Teamwork Oriented.
• Problem Solving and Critical Thinking Skills, Negotiate Skills
• Flexible, able to work outside office hours if required.