Customer Relationship Manager (Luxury Brand)

Location: Bangkok Province, Thailand
Job Type: Permanent
Salary Traveling Allowance
Specialization: Strategic Planning / Corporate Planning
Sub Specialization: Digital / EC / CRM, Customer Service/Call center, Event Management, PR / Corporate Communications
Contact: Rapirat Wiriyapornchodhikul
Reference: JO-1909-426566

Customer Relationship Manager (Luxury Brand)

Job Description:

  • Strengthen up the customer development program and broaden customers network for Luxury Brand in Thailand.
  • Works as project leader to create CRM activity plan and Loyalty Campaign helped to promote Sales, Store Revenue and Customer Centric Service Mind.
  • Work closely with the CRM Regional Team, Retail Store Operation Team, Visual Merchandise Team, Merchandise Team and PR Marketing Team to generate customer relationship activities and loyalty program.
  • Analyze CRM data base, Promotion Campaign, Medias Engagement and related CRM activities to improve business through CRM actions.
  • Sourcing proper local suppliers and prepare budget to do Event organizer, Activity Production, Gift, Marketing Media and any items related to CRM Loyalty Campaign.
  • Working closely with Financial department to allocate budget and ROI evaluation.
  • Analyze and prepare required reports and feedback with team for better improvement.
  • Prepare effective client lists for the special events.
  • Support Brand Marketing Activities, New Product Launching Events, Oversea Trip Planning and ad-hoc activities with team.


Qualifications:

  • Thai Nationality, Male or Female
  • At least 3-5 years of experience as a CRM Manager and Loyalty Campaign
  • Good analytic of CRM data base, social medias channels and CRM activities ROI.
  • Strong Customer-Centric-Mindset and work in quick decisive action
  • Creative and elegance ideas to treat client with Brand Standard.
  • Experience in luxury retail would be advantages.
  • Flexible, positive thinking with Can-Do Attitude.
  • Good command of English both in written & spoken.


The successful candidate will be provided a promising career opportunity and attractive compensation package. To submit your application, in strict confidence, please send your full resume in Word format by click "Apply Now"

For a confidential discussion please call 02-106-8615 and ask to speak to K. Rapirat (Consumer Team)
Your application will be treated with strict confidentiality.

en world Recruitment (Thailand) Co., Ltd.
Athenee Tower, 12th Floor, Unit 1201-1202
63 Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
Tel: +66 (2) 106 8600 | Fax: +66 (0) 2654 0901
www.enworld.com/th/