Customer Service Manager (Contact Center)

Location: Bangkok Province, Thailand
Job Type: Permanent
Salary: Negotiable
Specialization: Technology & Digital, Telecommunication,
Sub Specialization: Technical / Customer Support,
Contact: Thamon Prateepsukpakorn
Reference: JO-1805-394427

Company Information: Call Center Outsource Company
Location: Bangkok, Thailand

Roles & Responsibilities:

  • Operation and Customer Service Strategy development and implementation.
  • Provide strong leadership, vision, insight and motivation and goals to developing Customer Service.
  • Customer Service performance monitor and evaluation, develop performance improvement action plans.
  • Ensure effectiveness of subordinates, follows company process, policies, and partner's requirements.
  • Manage, select, interview, train and coach Contact Center's team members, and monitor their performance to follow company's standard.
  • Handling customer complaint
  • Ensure operation support provided able to meet service commitment and customer requirement

Qualifications:

  • Thai Nationality only.
  • Minimum 3 years management experience in Contact Center.
  • Experience in managing at least 10 agents.
  • Excellent command in English.
  • Excellent communications and inter-personal skills
  • Self-motivated, reliable and resourceful.


The successful candidate will be provided a promising career opportunity and attractive compensation package. To submit your application, in strict confidence, please send your full resume in Word format by click "Apply Now"

For a confidential discussion please call 02-106-8615 and ask to speak to the Consumer Team.
Your application will be treated with strict confidential.

en world Recruitment (Thailand) Co., Ltd.
Athenee Tower, 12th Floor, Unit 1201-1202
63 Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
Tel: +66 (2) 106 8600 | Fax: +66 (0) 2654 0901
www.enworld.com/th/