Global IT Support (1st Tier Support)
An international IT service organization is looking for a talend IT service/ support to join their global support team. The main responsibilities of the position are to act as a SPOC for the users and report the IT issues to the technical support team. Since you have to support clients across the globe therefore, English communication is one of the key qualifications.
The successful candidate will be a part of the global IT support team and grant the opportunity to work in the international environment.
- Provide 1st level of support for infrastructure, desktop support and IT applications, etc
- Act as a SPOC to serve end users across the globe along with coordinating with the technical support team to solve the complex issues .
- Response the users request via phone/ email and add the incident to the ticket system.
- Coordinate with team members and transfer tasks between each shift rotation.
- Provide support remotely upon requests.
- Graduated from IT or related field
- At least 3 years' experience in IT Infrastructure fields
- Knowledge or experience in supporting Window Server/ Linux Server, experience in both infrastructure environment is a plus
- Experience in supporting IT Applications, Web Application, Database, etc
- Good English communication skills
- Able to work as a shift, the shift rotation may include weekend and public holidays
This is a golden opportunity for those who are looking for a new opportunity and would like to work in the global position.
For a confidential discussion please call 082-555-6895 and Your application will be treated with strict confidentiality.
en world Recruitment (Thailand) Co., Ltd.
Amarin Tower, Room No. S5139, 5th Floor,
496-502, Ploenchit Road, Lumpini,
Pathumwan, Bangkok 10330 Thailand
Tel: +66 (2) 106 8600 | Fax: +66 (0) 2654 0901