GM Service & Spare Parts Division

GM Service and Spare Parts

Job Description

• Manage Service Operation (UP/AP products for repairing, Maintenance contract, Overhaul and etc) to deliver revenue as per original budget.
• Ensure service KPIs are met with dispatch ratio, completion ration, recall
• Ensure high level of customer satisfaction.
• Manage spare parts inventory and warehouse to support service repairing and spare parts sales.
• Ensure service quality standard is in place and complied.
• Set Up expense budgetary to support service activities and control spending.
• Plan for Manpower according to strategy and growth plan.
• Ensure all customer complaints are treated properly.
• Ensure all WIPs and Ars are seriously handed
• Manage service business at all branches/ mobile's offices, ensure delivery of revenue and KPIs.
• Ensure compliance of policies, procedures, rules and regulations.
• Ensure warranty claim with factories are handled properly.

Qualifications :

• Bachelor's degree or higher in Engineer or other related fields.
• At least 8 years of experiences with management level in After service of electronic business.
• Proficient in English communication both speaking and writing skills.
• Strong client relationship management skills
• Excellent negotiation skills

The successful candidate will be provided a promising career opportunity and attractive compensation package. To submit your application, in strict confidence, please send your full resume in Word format.
For a confidential discussion please call 02-106-8662 and ask to speak to Khun Nattaya. Your application will be treated with strict confidential.