IT Store Infrastructure and Operationข Manager

Location: Bangkok Province, Thailand
Job Type: Permanent
Salary THB80000.00 - THB95000.00 per month
Specialization: Project Management
Sub Specialization:
Contact: Kwanruthai Changsalak
Reference: JO-1912-432573

IT Infrastructure and Operation Manager

  • Focus on store process, store infrastructure and store application with knowledge of POS and all existing store systems
  • Work closely with Network and support provider in order to establish the connection from Store to Data Centre
  • Coordinate with Vendor/Supplier and other IT Application team to ensure all store systems are working properly
  • In charge of Network firewall, security, IT service and process governance, system administration and management, database management, cloud solution and management
  • Further develops expertise in one or more Minor core business processes within the company; develops in-depth understanding of process interactions in order to assess the business implications of the application of technology to the current business environment
  • Serves as the primary contact for assigned business customers to provide the highest level of IT service and support to ensure the customer's and the Company's goals of efficiency and effectiveness are attained
  • Assists internal customers in efficiently utilizing existing technical resources and solves systems problems to ensure the customer's needs are met; monitors and introduces new technologies which effectively and efficiently support business functions
  • As appropriate, makes approved changes to applications to fulfil requirements in accordance with global development standards; depending on the technical knowledge, may be involved in coding and/or configuring, testing, and implementing applications (and changes to existing applications) and evaluating their performance
  • Assists in training customers on new or modified applications; may draft instruction manuals and other documents used for customer training.

    Qualifications:
  • Knowledge on IT network and infrastructure
  • Knowledge on POS System: Aloha/Aloha Mobile, MenuLink, and other related POS systems
  • Knowledge on Microsoft Office, Office365 with some knowledge in Microsoft operating systems: Windows 7-10, and etc.
  • At least 5 years of experience in business systems analysis and project management in retail management, supply chain and distribution
  • Strong organizational skill with good interpersonal skill to effectively interact with others throughout the Information Technology and customer departments
  • Readiness to travel upcountry is an advantage
  • Possess customer-orientated mindset
  • Ability to work in agile teams by defining and planning work on a team backlog, and determining ways for the team to be successful in meeting its outcomes
  • Competency in ITIL processes: Incident, Problem, Knowledge and Change Management
  • Good oral and written communication skills especially in English.