Senior IT Officer - Service Delivery

Senior IT Officer - Service Delivery Officer

POS Solution and Service Delivery:

• Primarily responsible for the diagnosis, troubleshooting and resolution of POS end-user and customer help desk reported issues. Including NCR POS software applications (FoH/BoH), MS SQL, and Windows. Troubleshooting and diagnosis of POS and Windows server hardware experience is also required
• Focal support for NCR Menulink application including system improvement for Food business
• Gather clear and documented requirements from business users and key stakeholders.
• Design database, Interface and programs under an industry standard PC environment, for example; Oracle, MS SQL, MS Access, Visual Basic etc.
• Make use of reporting tools to produce reports that meet user's requirements for instance; MS Excel, Power BI reporting etc.
• System implementation including all type of testing (unit, QA, regression, etc).
• Develop technical and user manuals, and other necessary documentations.
• Perform user training and post implementation support.
• Catch up with new technologies, for Web based technology and XML web services.Senior IT Officer - Service Delivery Officer
  
  Qualifications:
• At least Bachelor degree in Computer Engineer/Science or IT or any related fields.
• At least 3 years of hands-on programming experience in MS access, SQL Query language, VB.Net, ASP.Net, Visual Basic, Visual C++, and Excel Advance (programming and pivot).
• At least 2 years of experience with data warehouse programming, business intelligence, ETL logic, data schema, and business report programming.
• At least 2 years of experience in developing software and data warehouse applications using SQL database, MS Access, Visual basic.
• At least 2 years of experience in developing reports using MS Excel, Crystal report, and web programming.
• At least 2 years of experience in developing data interfaces, APIs, and sending data into Oracle ERP financials or similar ERP financial systems.
• Understanding of Cloud Technology concept to be able to adapt the future/innovation assignment specially POS solution related
• Lead programmer experience in software development and data warehousing projects.
• Ability to work in agile teams by defining and planning work on a team backlog, and determining ways for the team to be successful in meeting its outcomes
• Competency in ITIL processes: Incident, Problem, Knowledge and Change Management
• Possess customer service orientated mindset.
• Understands basic financial systems (Sales, Inventory, and Sales Reconciliation) and how to support them.
• Proficiency in English language an advantage.