Job Description:

• Understand and analyze key migration opportunities from customer's behavior
• Define network coverage through statistical data to optimize number of physical touch point ranges from branch, machine and platform
• Build CRM analytics, marketing database operations, and services database across all channels to provide extensive of customer insights, portfolio understanding, and spot new opportunity to expand business
• Review and propose effective capacity workforce regularly
• Identify target metrics and key indicator for measuring and highlight outcome
• Post-implementation review on regular basis to ensure benefit realization and identify potential area for improvement

Qualification

• Bachelor's Degree or higher in Data Science, Economics, Finance or Engineering
• At least 10 years of experience in data and customer insights analytics
• Well experienced in Branch Operations, Process Design, Change Management and Process Improvement concept and procedures
• Possess strong analytical, problem solving skills with service mind, persistency and self-motivated
• Strong presentation, and communication skills