Senior Manager-Data Analytics/ Customer Insight

Location: Bangkok Province, Thailand
Job Type: Permanent
Salary THB250000 - THB300000 per month
Specialization: Quality Assurance & Control
Sub Specialization:
Contact: Tuchapan Kaewmanee
Reference: JO-1811-406514

Job Description:

  • Understand and analyze key migration opportunities from customer's behavior
  • Define network coverage through statistical data to optimize number of physical touch point ranges from branch, machine and platform
  • Build CRM analytics, marketing database operations, and services database across all channels to provide extensive of customer insights, portfolio understanding, and spot new opportunity to expand business
  • Review and propose effective capacity workforce regularly
  • Identify target metrics and key indicator for measuring and highlight outcome
  • Post-implementation review on regular basis to ensure benefit realization and identify potential area for improvement


Qualification

  • Bachelor's Degree or higher in Data Science, Economics, Finance or Engineering
  • At least 10 years of experience in data and customer insights analytics
  • Well experienced in Branch Operations, Process Design, Change Management and Process Improvement concept and procedures
  • Possess strong analytical, problem solving skills with service mind, persistency and self-motivated
  • Strong presentation, and communication skills