Service Delivery Manager (Contract)

Location: Bangkok Province, Thailand
Job Type: Permanent
Salary Negotiable
Specialization: Desktop / Application Support / HelpDesk
Sub Specialization: Project Manager, Infrastructure and Services Delivery
Contact: Vinarin Kanjanapol
Reference: JO-1911-430923

  • Manage IT service-desk team (limited to customer related systems)
  • Perform & Manage application support team (tier 2)
  • Building a strong relationship to the users/business.
  • Incident/request and escalation management.
  • User satisfaction and user management.
  • Responsible for continual service improvement by the day-to-day activities, monitor and track on specific services performance, capacity and growth.
  • Working with the business user and technical program manager teams to identify and manage service improvement activities.
  • Successful service delivery including SLA achievement in cooperation with Service Delivery Management team.
  • Excellent to build bridge and relations between business and Global IT.
  • Responsible for service reports on a timely basis, weekly/monthly or per request, and able to present it effectively to the working team and high level management.

Qualifications & Skills:

  • Thai nationality only.
  • Bachelor or Master Degree of Technology, Computer Science, Computer Engineering or any related fields.
  • Minimum 3+ years of experience working as Service Delivery Manager.
  • Foundations of IT Service Management based on ITIL
  • Experience working with service desk services and preferable in an international environment.
  • Experience working in Retail systems is a plus.
  • Exceptional communication, problem solving and cross-group collaboration skills.
  • Good command of written and spoken English.

The successful candidate will be provided a promising career opportunity and attractive compensation package. To submit your application, in strict confidence, please send your full resume in Word format by click "Apply Now"

For a confidential discussion please call 02-106-8600 and ask to speak to the Technology Team.
Your application will be treated with strict confidential.

en world Recruitment (Thailand) Co., Ltd.
Athenee Tower, 12th Floor, Unit 1201-1202
63 Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
Tel: +66 (2) 106 8600 | Fax: +66 (0) 2654 0901