Duties:

• Setting up accounts for staff, ensuring that they know how to log in
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Investigating, diagnosing and solving computer software and hardware faults
• Planning and undertaking scheduled maintenance upgrades
• Repairing equipment and replacing parts
• Maintaining records of software licenses
• Maintaining firewall
• Managing stocks of equipment, consumables and other supplies

Qualifications

• BS degree in Information Technology, Computer Science or equivalent
• Language proficiency : English
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Basic knowledge of computer OS, software, equipments
• Excellent Windows, Mac troubleshooting ability
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills (email, documentation, etc)